1. Service Agreement

By booking any service with us, you agree to these Terms & Conditions in full.

Our services are strategic consulting services delivered through scheduled sessions, written strategic outputs, or a combination of both, depending on the service selected. Services may include (but are not limited to):

• Strategic consultation sessions

• Business clarity and planning services

• Launch strategy and advisory services

• Written strategic frameworks or blueprints

Each engagement is delivered based on the specific service description and scope outlined at the time of booking. These Terms apply to all clients, regardless of service type or tier.

2. Booking & Payment Terms

2.1 Application & Approval

All clients must first submit a Register Interest / Application Form.

Bookings are by approval only.

If approved, you will receive a private booking link to schedule your session based on availability.

Submitting payment confirms your booking and constitutes full acceptance of these Terms & Conditions.

2.2 Payment in Full

All services must be paid in full at the time of booking.

• Payment secures your scheduled time and reserves consultant capacity

• No services are offered on a “pay later” or partial payment basis for session-based consulting

• Work will not commence without confirmed payment

Because consulting services are time-based and capacity-limited, payment is required upfront to confirm your slot.

2.3 No Refund Policy

All payments are non-refundable.

Once a booking is confirmed, your selected time is removed from availability and cannot be resold at short notice. As such:

• No refunds are issued for cancellations, changes of mind, or non-attendance

• This applies regardless of personal circumstances

Please ensure you are ready and available before booking.

3. Cancellations, Rescheduling & Missed Sessions

3.1 Rescheduling Policy

Clients may reschedule once only, subject to the following conditions:

• A minimum of 48 hours’ notice is required

• Rescheduling is subject to availability

• Your new session date may fall in a later availability window if current availability is limited

We do not guarantee immediate alternative dates.

3.2 Missed or Late Sessions

• Missed sessions, late arrivals, or cancellations made with less than 48 hours’ notice are forfeited in full

• No refunds or credits are issued for missed sessions

• Sessions will end at the scheduled time regardless of late arrival

It is your responsibility to attend on time and ensure availability.

3.3 Consultant Cancellations

In the unlikely event that we must cancel a session due to unforeseen circumstances, you will be offered:

• A rescheduled session, or

• A full refund if rescheduling is not possible

4. Scope of Work & Revisions

4.1 Defined Scope of Work

Each service is delivered strictly in accordance with the scope described on the website and/or outlined in the service documentation provided prior to booking. 

The scope of work includes only what is explicitly stated as part of the selected service. Any additional guidance, involvement, review, or advisory support outside of this defined scope is not included unless agreed separately in writing.

Examples of out-of-scope requests may include (but are not limited to):

• Additional strategic directions beyond those delivered

• Ongoing advice after service completion

• Creative involvement, reviews, or feedback not included in the original service

• Requests that introduce new objectives, ideas, or deliverables

4.2 Revisions

Where applicable, services may include one (1) minor revision.

A minor revision refers to:

• Clarification of existing recommendations

• Light adjustments that do not change the overall direction or scope

• Minor refinements to wording or structure

The following are not considered minor revisions:

• Requests to explore new ideas or alternative strategies

• Changes to the agreed strategic direction

• Additional analysis, planning, or advisory input

Any request that falls outside a minor revision is considered out of scope and may be declined or quoted separately.

4.3 Additional Support & Out-of-Scope Requests

Requests for additional support beyond the agreed scope are not included by default.

If we choose to accommodate additional requests, this may be offered as:

• A separately quoted add-on

• A recommendation to book an additional service

• A custom proposal at our discretion

No additional work will commence without clear written agreement and, where applicable, payment confirmation.

We reserve the right to decline out-of-scope requests to maintain service quality, boundaries, and delivery standards.

5. Delivery Timelines & Client Responsibilities

5.1 Delivery Timelines

Delivery timelines vary by service and are communicated at the time of booking or within the service documentation provided prior to booking.

All timelines provided are estimated, not guaranteed, and are based on:

• The agreed scope of work

• Timely client participation

• Accurate information provided upfront

Where a written deliverable is included, the standard delivery window will be outlined clearly as part of the service description or supporting documentation.

5.2 Client Responsibilities

To ensure effective delivery, clients agree to:

• Provide complete, accurate, and timely information when requested

• Attend scheduled sessions on time and prepared

• Respond to any follow-up questions or confirmations within a reasonable timeframe

• Engage professionally and respectfully throughout the engagement

Failure to meet these responsibilities may impact delivery timelines or service outcomes.

5.3 Delays Caused by the Client

If delivery is delayed due to:

• Late or incomplete information

• Missed communication

• Failure to engage within a reasonable timeframe

We reserve the right to:

• Pause delivery timelines

• Reschedule service completion

• Close the engagement after prolonged inactivity

No refunds or partial credits are issued for delays caused by the client.

6. Intellectual Property

6.1 Ownership of Deliverables

Upon full payment, clients receive ownership of the final deliverables produced specifically for their engagement, strictly within the scope of the service purchased.

Ownership applies only to the final outputs explicitly delivered as part of the agreed service and does not extend to underlying methodologies, frameworks, templates, or strategic models used to create those deliverables.

6.2 Retained Rights

We retain full ownership of:

• Proprietary frameworks

• Strategic models

• Methodologies

• Templates, structures, and systems

• Any pre-existing or reusable intellectual property

These elements are licensed to the client for personal or internal business use only, unless otherwise agreed in writing.

Clients may not:

• Resell, redistribute, or commercialise these materials

• Share proprietary frameworks publicly or with third parties

• Present the underlying methodology as their own

6.3 Portfolio & Case Study Use

Unless otherwise agreed in writing, we reserve the right to:

• Reference completed work

• Use anonymised or high-level examples

• Share non-confidential insights for portfolio, educational, or marketing purposes

No sensitive or confidential client information will be disclosed without consent.

Clients who require full confidentiality or exclusivity may request this in writing prior to booking. Additional fees may apply.

6.4 Digital Products & Materials

Any digital products, documents, or resources provided as part of a service or purchased separately are:

• For individual use only

• Non-transferable

• Non-resellable

Unauthorised sharing, duplication, or redistribution is strictly prohibited.

7. Disclaimers & Limitation of Liability

7.1 No Guarantees of Results

All services provided are strategic and advisory in nature.

While we aim to deliver high-quality insight, clarity, and direction, no specific results or outcomes are guaranteed, including but not limited to:

• Revenue growth

• Profitability

• Audience growth

• Business success or traction

Business outcomes depend on multiple factors outside our control, including execution, consistency, market conditions, external constraints, and individual decision-making.

7.2 No Financial, Legal, or Professional Advice

We do not provide:

• Legal advice

• Financial or investment advice

• Tax or accounting advice

Any strategic guidance provided is based on general business principles and professional judgement. Clients are responsible for seeking advice from qualified professionals where required.

7.3 Client Responsibility for Execution

Clients acknowledge that:

• Responsibility for implementing recommendations rests solely with them

• Decisions made following a service are at the client’s discretion

• Failure to execute, delays in action, or deviation from guidance do not constitute grounds for refund or liability

Our role is to provide strategic direction, not to manage or control execution unless explicitly agreed as part of a separate service.

7.4 Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses

• We are not responsible for business losses, missed opportunities, or unrealised outcomes

• Total liability is limited to the amount paid for the specific service giving rise to the claim

Nothing in these Terms limits liability where such limitation is not permitted under applicable law.

8. Confidentiality & Data Protection

8.1 Confidentiality

All information shared by clients during the course of an engagement — including business details, ideas, documents, and communications — is treated as confidential.

We agree not to disclose, share, or use client information for any purpose outside of delivering the agreed service, unless:

• Disclosure is required by law, or

• Explicit written consent is provided by the client

This obligation applies during and after the completion of the engagement.

8.2 Data Protection

Client data is collected and processed solely for the purpose of delivering services and managing business operations.

We take reasonable steps to ensure that personal and business data is:

• Stored securely

• Accessed only where necessary

• Handled responsibly

Client data may be processed using trusted third-party platforms (such as scheduling, payment, document storage, or project management tools) that comply with applicable data protection regulations.

8.3 Client Rights

Clients have the right to:

• Request access to their personal data

• Request correction of inaccurate information

• Request deletion of their data, where legally permissible

Requests relating to data protection should be made in writing and will be addressed within a reasonable timeframe.

9. Governing Law & Legal Enforcement

9.1 Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

9.2 Legal Enforcement

By booking any service, clients confirm that they have read, understood, and agreed to these Terms & Conditions.

In the event of a dispute:

• Both parties agree to attempt to resolve the matter informally and in good faith first

• If a resolution cannot be reached, the matter will be subject to the exclusive jurisdiction of the courts of England and Wales

Failure to comply with payment terms, misuse of intellectual property, or breach of these Terms may result in:

• Immediate suspension of services

• Termination of the engagement

• Legal or debt recovery action where appropriate

9.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full force and effect.